A price tag on a shelf does not match the system price. What is your course of action?

A price tag on a shelf does not match the system price. What is your course of action?

• A. Correct price at checkout if allowed, adjust tag on shelf, document the discrepancy, report to pricing/supervisor, monitor for recurrence.
• B. Cancel the sale and remove the item from shelf.
• C. Tell the customer the shelf price is correct and ignore the discrepancy.
• D. Replace the price tag on all similar items immediately.

Answer: (A)

When shelf pricing and the system price don’t match, treat the system as the authority for charging the customer and fix the discrepancy to prevent future errors. If policy allows, honor the system price at checkout so the customer isn’t overcharged or undercharged, then adjust the shelf tag so it reflects the correct price for the next shopper. Document the discrepancy and alert pricing or a supervisor to investigate the cause and implement a fix, then monitor for recurrence to catch repeating issues. This approach protects the customer, maintains price integrity, and creates a record for accountability. Ignoring the discrepancy or telling the customer the shelf price is correct would undermine fairness, and sweeping price-tag changes across all similar items without confirmation could create unnecessary mistakes.

When shelf pricing and the system price don’t match, treat the system as the authority for charging the customer and fix the discrepancy to prevent future errors. If policy allows, honor the system price at checkout so the customer isn’t overcharged or undercharged, then adjust the shelf tag so it reflects the correct price for the next shopper. Document the discrepancy and alert pricing or a supervisor to investigate the cause and implement a fix, then monitor for recurrence to catch repeating issues. This approach protects the customer, maintains price integrity, and creates a record for accountability. Ignoring the discrepancy or telling the customer the shelf price is correct would undermine fairness, and sweeping price-tag changes across all similar items without confirmation could create unnecessary mistakes.